At Lakeside Farmstand, we are committed to providing high-quality freeze-dried products and ensuring a positive customer experience. If you are not completely satisfied with your purchase, we offer the following return and refund policy.

Eligibility for Returns and Refunds

Customers may request a return, exchange, or refund within 30 days from the date of purchase. Unfortunately, we are unable to process requests beyond this period.

To be eligible for a return or refund:

• The product must be unused, unopened, and in its original packaging.
• Due to the nature of our products, we cannot accept returns of opened or used items unless the product is damaged or defective upon arrival.

Return Shipping and Exchanges

We will cover the cost of return shipping for eligible items. Exchanges are offered at no additional cost, subject to product availability.

Refunds

Once a return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment.

To initiate a return or report an issue, please contact us at shop@lakesidefarmstand.ca with your order number and details of the concern. Photographic evidence of damage or defects may be requested.

Thank you for your business. We value your trust and are dedicated to ensuring your satisfaction.